Frequently Asked Questions
| Click on the question to view the
answer. |
"The bitterness of poor
quality lingers long after the sweetness of low price is
forgotten."
|
| |
|
What can I expect when I call for an estimate
All
we need is your name, phone number, address where you need the
work done and a time you'd like us to be there. You can expect
one of our sales team (usually the owner) to meet you there promptly
at the time agreed. Once we have a clear picture of everything
you would like to have done, we'll run down for you exactly what
you can expect to complete the work and can usually give you a
price on the spot!
With so many painting
contractors out there, what makes ColourWorks different?
Like we've
always said, "Everything you'd expect from a great paint company
and more!" In other words, like any of our leading competitors,
you can expect fast, friendly service with professional results.
But then we do more! At ColourWorks, it's not just our promise
to give you more than you pay for, it's our policy! Our aim is
to be YOUR PAINT COMPANY. Just as you have a family doctor, we
want to be your family's house doctor of sorts. And we do that
by genuine care in our work as if it were our own place. Try us
out and you'll soon see and feel the difference!
Are the painters that
you would have working on my project seasonal/part-timers or experienced
professionals?
We love supporting young people on their journey
through school or just starting out on their own. Our industry
always needs properly developed new talent in order to provide
the fine finishers of the future. But this is not our focus. Our
focus is on our product and service to our customers. That's why
every single job, big or small, is worked and managed by a full-time
experienced professional. And not just any experienced professional.
Our crew leaders have to meet or exceed the high standards demanded
of a ColourWorks Painter. Each must follow the standardized guidelines
set out by the company's owner to provide the level of quality
and service that you would expect if the owner was doing the job
himself. And then, along with our trained leaders and crew professionals,
where and when the job permits, we have our painter's helpers and
trainees to provide additional manpower to get your job done on
time while providing them with the experience they need to advance.
top
What can I expect
to be included as part of my interior painting?
- Any furnishings and belonging which are
left in the room will be condensed into the middle of the room
and covered with new plastic sheets and the surrounding floors
will be protected with canvas drop cloths.
- All nails, picture hooks and any other fasteners
and hardware will be removed (unless you specify otherwise)
and their holes filled.
- All surfaces to be painted will be sanded.
- If there are open or moving cracks in your
plaster or drywall they will be Fiba-taped (mesh tape to prevent
the crack's return) and plastered smooth.
- Cracks in your stucco or textured surfaces
will be filled and textured to match.
- Peeling or failing paint will be scraped
off or cut out.
- All other major flaws such as indented or
chipped plaster will be repaired.
- Any bare wood and all plaster repairs will
be primed before painting.
- Any water damaged or stained areas will
be sealed with shellac-based primer.
- All cracks in seams where walls meet trim,
ceiling meets wall and wall meets wall, etc. will be filled
with latex caulking and wiped smooth.
- The site will be cleaned at the end of each
day and thoroughly at job end.
- All work will be done to a professional
result.
What time can I expect
the work to start each day?
All of our jobs are done during the hours
most convenient to our customers. While doing residential work
our hours are usually between 9am and 5 or 6pm depending on the
work and area to be done. 9am starts are the most common as it
coordinates nicely around most customers' daily routines. If, however,
it is important to the customer that we arrive before they leave
for the day (say at 8 or 8:30am) then we will accommodate them
with the earlier start without problem. Quite often, though, our
commercial clients need a different schedule which we are also
very adaptable to. Businesses which need to maintain operations
during the day while having us paint simultaneously usually have
us in during off hours. This means we'll begin as soon as your
day finishes and we'll be cleaned up and ready for you to resume
business as usual before you open the next morning. This has been
a very successful strategy we've implemented for dozens of our
clients such as restaurants, stores, offices, factories and industrial
complexes. The fun is in coming to work in the morning to see the
transformation you never saw happen!
top
I just need to have
my front door painted. Do you do jobs that small?
Of course! How else
would you get to know us so we can be YOUR painter in the future?
The exterior of my
house hasn't been painted in years and needs
some work in order to be painted. Can you make it all paint ready
or do I have to call in a carpenter and stucco refinishers first?
No
matter what the condition of your house, we can find a solution.
In fact, we have in-house experienced carpenters and stucco repair
crews. If the paint is peeling clean off of the wood, we'll clean
it all up so you won't even recognize it! Rotten wood will be replaced!
Holes, cracks and bulges in your stucco will be gone! Broken fences
mended! Decks rebuilt or replaced! And, of course, everything finished
to perfection!Here is what you can expect automatically with your
exterior paint job:
- Protection of gardens and grounds from paint
and excessive debris using plastic and drop sheets
- All loose and failing paint thoroughly scraped
- Vines and/or their remnants removed from
surfaces to be painted (unless specified otherwise)
- Sanding of all surfaces
- Bare wood or metal spot primed
- All water and rust stains as well as knots
in wood to be primed with shellac based primer
- Caulking as required including around outer
door and window frames where deteriorated to ensure good weather
sealing
- Replacement of all missing window glazing
or where it can be easily removed with fingers
- Two coats of top line U.V. protective exterior
latex paint to all surfaces (unless specified otherwise)
- Grounds cleaned of any debris from scraping,
etc. each day and at the end using our own wet/dry vacuum cleaner
as needed
- YOUR JOB TO BE WORKED TO A PROFESSIONAL
RESULT
top
Do you do any other
types of finishing besides painting?
We are finishers by trade. Paint
is only one of many finishes. Other finishes we're right at home
with include stains of all kinds, urethanes, enamels, and epoxies.
Textured finishes are also commonplace from stucco and concrete
to sprayed speckled treatments and venetian plaster. What's more,
we can even repair your existing finish! See our special services
page for our full range of offerings.
What can I expect
after the work is done?
We'll ensure that all contract areas are painted
properly and touched up. The crew leader will then invite you along
on a final walk-through and inspection to ensure your satisfaction
with the work done. Once you are happy with the results and certain
your contract has been fulfilled we will ask for a cheque for the
balance. From this point our workmanship is guaranteed for 2 years.
(Decks, patios, flooring and steps are excluded from application
guarantees because of the demanding abuse they can endure through
normal use). Of course, we welcome your calls and positive feedback
after our work is done. You may also feel free to contact us with
any questions you may have about maintaining your new finish or
find out when to get a cost effective refresher coat for instance.
In other words, when you need us we'll be here.
Can I get help from
you with my colour choices?
Absolutely! Our clients are entitled to
the experienced and educated opinion of our colour consultant for
up to one hour free of charge as part of your overall service.
If you believe your project may require a more detailed coordination
of elements beyond the scope of painting then we would like to
recommend one of the interior designers who work closely with us
to bring all your decorating needs together. Call us at: 416 920-4482,
for full details.
top |
